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Take me to The Great Indoors
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The Great Indoors Coupons, Coupon Codes and Promo Codes
Everything you need for your decorating or home remodeling project is at the great indoors. You'll find thousands of the newest products featuring the best designer specialties and premium brands.
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The Great Indoors Coupons, Coupon Codes and Deals |
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Contact: 1-888-511-1155
Webcenter_TGI@customerservice.sears.com
Shipping Policy:UPS Shipped Items
Shipping time is the number of business days (Monday-Friday) it takes a product to reach you from the date it is shipped from the Sears warehouse. The shipping time should be added to the number of days estimated for product availability.
Product availability is indicated on the Product Summary page for each item. For UPS, ground shipping times vary from one to five business days depending on the proximity of your shipping address to our Midwest warehouse.
Orders placed after 6.p.m (Central Time) on Thursday will not be shipped until the following Monday. Deliveries are not made on weekends or holidays. Business days are Monday through Friday.
To determine how long it will take an item to arrive, add together the availability time and the shipping time.
Example 1: Overnight Air
Order placed: Tuesday
Availability (This item typically ships within two business days): Wednesday or Thursday
Overnight delivery: Arrive Thursday or Friday
Example 2: UPS Ground
Order placed: Saturday
Availability (This item typically ships within two business days): Monday or Tuesday
Ground Delivery: Order will arrive at shipping address between Wednesday and the following Tuesday (depending on the proximity of the shipping address to our Midwest warehouse).
Home Delivered
You will be notified of your delivery 2-hour window. If you must change your delivery date, please call 800-732-7747, at least 3 days before the scheduled date. Typically, Home Delivered items will be delivered in 3 - 7 business days.
Oversized Delivery
You will be notified of your delivery date and a 4-hour delivery window. If the delivery date is inconvenient for you, we will arrange another date. Typically, Special Handling items will be delivered in 7-12 business days.
Where Do We Ship & Deliver?
Method Location
UPS 48 continental United States
Home Delivery/Oversized Delivery 48 continental United States. There may be some remote areas where we cannot deliver. You will be notified during the checkout process if we cannot deliver to your zip code
Sears does not currently ship or deliver by UPS or home delivery to P.O. Boxes, Alaska, Hawaii, Puerto Rico, Guam or the US Virgin Islands. We do, however, accept BILLING addresses in these states (as well as other areas, such as Guam, Virgin Islands), as long as the item is being shipped to the Continental United States.
Where Do We Ship & Deliver?
Method Description
UPS Charges are based on the weight of the products shipped. This table applies to most products which weigh less than 150 pounds. Some shippable items may require Special Handling due to their size. Refer to the Special Handling Rate table below.
The Great Indoors Home Delivery Rates
Prices vary by location and are based on the number of trips made to your location.
The Great Indoors Home Delivered Items The Great Indoors Home Delivery Rate
Refrigerators, Freezers, Washers, Dryers, Dishwashers, Stoves, Ovens, Cooking Ranges, Built-in-Microwaves, Projection TVs, Lawn & Garden Tractors, Tractor Accessories, Gas Grills, Patio Furniture Sets, Mattresses To calculate delivery to your location, enter your ZIP code in the delivery calculator on the Product page Delivery & Availability tab or at the Shopping Cart. One charge applies per trip regardless of the number of items. All items must be on the same order, and delivered to the same address on the same date. Delivery does not include installation.
Oversized Delivery Rates
Each special handling item is identified with the phrase, "Special Handling Required" on the Product Summary page. You can get to the Product Summary page by clicking on the item name at any point on the site. These items are usually oversized and require a scheduled delivery appointment. See The Great Indoors for more information.
Return Policy:Online Purchases
Our goal is that you are completely satisfied with your online purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and thegreatindoors.com Order Confirmation Email Receipt within 90 days of your purchase (30 days for Home Electronics, Mattresses and Area Rugs) for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to the great indoors.
A 15% restocking fee applies on select Home Appliances, Home Electronics, Furniture, Home Improvement, and Household Goods products if returned in the original box, unused, and containing all original product packaging and accessories.
For mailable and home delivery items, see our return options below. Shipping and handling charges are not refundable. For additional questions on thegreatindoors.com returns or order inquiries, email Webcenter_TGI@customerservice.sears.com .
Returns & Cancellations
Scheduled pick-up
Use this return method for large items that arrived by scheduled in-home delivery, such as appliances, mattresses, furniture, or big screen TVs. Call 1-800-732-7747 to arrange for product pick-up. A delivery charge applies. Prices vary by location and are based on the number of trips made to your location. If the wrong product was delivered or the product arrive damaged, all pick-up fees are waived.
In-Store
Most online merchandise can be returned to the great indoors stores. See limitations below. Use our Store Locator to find a store near you.
UPS Shipped Items
All UPS / USPS shipped orders are processed immediately. Once an order has been processed, we are unable to cancel the order. However, you may refuse the merchandise upon delivery. A refund will be issued once the merchandise is returned to our warehouse. If you have received the merchandise, you can simply return it by mail or to your local the great indoors store.
Check your Order Status online. Orders with a status of "Processing" cannot be canceled. When the status changes from Processing to Shipped your order has left the Sears distribution facility and is on its way to the carrier's regional distribution center. The typical duration of this stage is 1-3 business days. As a result, tracking numbers and other information may not be available until your shipment arrives at the carrier's regional distribution center.
To contact Customer Service: Send an e-mail to our Customer Order Department or call 1-888-511-1155.
Home Delivered Items
Home delivered orders can be canceled at any time prior to your scheduled delivery date by calling Customer Service at 1-888-511-1155
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