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The Container Store500 Freeport Parkway
Coppell, TX 75019
Contact: 1-888-CONTAIN (266-8246)
Customer Support
Payment Policy:We accept American Express, Discover, MasterCard, and VISA. We also accept checks - Call 1-888-CONTAIN (266-8246) for details.
Shipping Policy: * We only ship within the continental United States.
* For an additional charge, we ship to Alaska and Hawaii.
* We do not ship to APO or FPO Boxes.
* We do not ship to U.S. Territories.
What are your shipping charges?
Standard Shipping
Shipping charges are based on the regular retail price of all items before tax. You should expect delivery in 5-10 business days from the order date.
Merchandise Total Shipping
Up to $29.99 $8.50
$30.00 - $44.99 $10.50
$45.00 - $59.99 $12.50
$60.00 - $74.99 $15.50
$75.00 - $99.99 $18.50
$100.00 - $149.99 $22.50
$150.00 - $199.99 $25.50
$200.00 - Above 15% of merchandise total
Expedited Shipping
$30.00 or 35% (whichever is greater) on the regular retail price of all items before tax. For orders placed by 8 pm Central time Monday-Saturday and 6 pm Sunday, in-stock items ship the next business day via expedited shipping service. Items should arrive 4 business days from the order date. For orders placed after 8 pm Central time or after 6 pm on Sunday or on a holiday, please allow 1 additional business day. Sorry, expedited shipping is not offered to Alaska or Hawaii nor is it available for elfa, Skandia, InterMetro, Metro Commercial, and free-standing Shelving Orders.
Alaska
$30.00 or 35% (whichever is greater) of the regular retail price of all items before tax. Expect delivery in 5-10 business days from the order date.
Hawaii
$30.00 or 35% ( whichever is greater) of the regular retail price of all items before tax. Expect delivery in 5-10 business days from the order date.
* Some orders may require additional shipping charges. If this is the case, we will contact you before any shipment is made, or any charges are added to your credit card.
* Shipping is taxable in Washington D.C., Florida, Georgia, New Jersey, New York, Ohio, Texas and Washington.
* Heavy, large or bulky items are subject to additional shipping fees. These additional shipping fees are noted on that item's product page and are also shown in your Shopping Cart.
Do you ship APO/FPO?
At The Container Store, we are committed to offering excellent products and astonishing customer service. That's why it's so important to us that your products arrive safely. We have tried unsuccessfully to offer APO/FPO shipping. The extra handling involved led to an extremely high percentage of lost and damaged items, which made many customers unhappy and frustrated. This service was not acceptable to our customers, nor was it acceptable to us. For this reason, we no longer ship to APO and FPO addresses, but we continue to look for viable alternatives that will allow us to ship items directly to those who are protecting our country overseas.
If there is another stateside address to which you would like us to ship, please let us know and we will be happy to process your order. We apologize for any inconvenience.
New York City Area Delivery Information (top) See The Container Store for more information.
Return Policy:If you are not completely satisfied with your purchase, simply return it to any of our stores or by mail. We will gladly replace the merchandise, exchange it for something that better fits your needs, or refund the purchase price. The original store receipt is required for refunds. For refunds on items we shipped you, your original packing slip is your receipt.
You may ship returns to:
500 Freeport Parkway
Coppell, Texas 75019
Please call us toll-free at 1-888-CONTAIN (266-8246) if you have further questions.
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