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Sports Endeavors431 US 70-A East; Hillsborough, NC 27278 USA
Contact: 1-800-950-1994
custserv@sportsendeavors.com
Shipping Policy:All orders from SOCCER.COM are processed between 8 a.m. and 4 p.m. (EST), Monday through Friday. Regular ground shipping takes from 3 to 12 business days, depending on your distance from us (within the continental U.S.)
2 Day SHIPPING POLICY
You can upgrade to Express 2 Day Shipping for an additional $8.99 onto the Regular Ground shipping rate and have your items delivered within two business days, provided that we receive your order before 4 p.m. (EST).
*For 2 Day Shipping to AK, HI, or PR add $11.00 to the Regular Ground shipping rate.
Express SHIPPING POLICY
You can also order Express Shipping for an additional $14.99 onto the Regular Ground shipping rate and have your items delivered the next business day, provided that we receive your order before 4 p.m. (EST).
** For Express Shipping to AK, HI, or PR add $18.00 to the Regular Ground shipping rate.
INTERNATIONAL DELIVERY POLICY
International customers will be required by their country to pay duties and taxes before they receive their package. These rates vary by country. Please take note of this extra cost, as it is not included with your Eurosport merchandise and shipping charges.
International Express typically takes from 3-4 business days to reach our customers after the order leaves our warehouse. If you have any questions about international orders, please e-mail us at custserv@sportsendeavors.com or call (919) 644-6800.
International Delivery charges are based on weight and will be calculated during checkout. See Sports Endeavors for more information.
Return Policy:NO RISK RETURN POLICY
Returning New Items
All the products we sell are selected by players and coaches, thus we truly believe you will be pleased with the products and services we provide. We understand, however, that occasionally you may have to return something to us for a variety of reasons and to make it easier, we have a no-hassle return and exchange policy. If the item you receive is not right, whatever the reason, return it to us within 30 days and we will promptly refund your money or exchange it for something else. For a full refund or exchange, the item must be returned in its original condition and if sold as a set (i.e. warm-up pant and jacket) it must be returned as a set. Almost all items that have been worn outside (especially shoes) will show signs of wear and will no longer be in original condition, thus it is important to try everything on indoors or we cannot accept or process your return. If we sent you the wrong item in error, we will, of course, pay the shipping costs. We ship all exchange orders back to you for FREE (Priority Mail or UPS Ground service) in appreciation of your business with us.
Please remember to completely fill out the returns section of the invoice you received with your package and ship your return package either UPS or insured U.S. Mail (remember to keep your receipt and tracking number) to:
Eurosport Returns
1014 Corporate Park Drive
Mebane, NC 27302
If the front of your invoice contains a pre-paid return shipping label, please remember the cost of using this return service will be deducted from your merchandise refund or credit card account for each label used. The cost of using each label is printed beneath the label on the front of your invoice. If you prefer to use a different carrier to return merchandise, please use the standard return label located above the pre-paid one when shipping packages to our company.
Please understand that we cannot accept COD's or packages marked "Bill Recipient" and please keep the receipt or tracking number of your returned package in the event it is delayed or lost in transit. All refunds will be for merchandise only, we cannot refund shipping costs unless the item was sent in error.
There are no returns allowed on customized items, videos, or CD's with opened packaging.
Returning Defective Items
Every item that we sell meets our highest standards for quality and performance. Many of the items we sell require special care because of the materials they are made of (leather, latex foam, ortho glass, performance fabrics, etc). It is our experience that through proper care and normal use almost all defects for apparel and footwear will be evident in the first 60 days after purchase. For this reason you may return any defective item for 60 days after the date of purchase for an exchange or full refund. You may also notice that some non-apparel and non-footwear items have extended warranties that will of course be honored during the life of their guarantee.
We also recognize that in extreme circumstances, an item you have owned for more than 60 days, even one that does not show excessive wear or maintenance neglect, may truly be defective. Our goal is to honestly evaluate every return and make a reasonable decision on every claim. We have designed our new returns process to support a reasonable cost of doing business and avoid needless waste. Thank you.
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