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Official Sansa® Store for MP3 players, music, video and entertainment
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Shop Sansa4250 Coral Ridge Drive
Coral Springs, FL 33065
Contact: 1-866-744-1444
Support@Sandisk.com
Payment Policy:We accept Paypal, Visa, MasterCard, American Express, and Discover.
Shipping Policy:Most orders should arrive within 2 - 7 days. All orders are shipped via US Domestic Mail unless other shipping options are selected. Before checking out your order you have an option of selecting US Domestic Mail, UPS Next Day Air or UPS 2nd Day Air. Additional charges apply when shipping via UPS. See Shop Sansa for more information.
Return Policy:
Your satisfaction guaranteed!
* If you have received damaged, defective, or incorrectly shipped merchandise please notify Customer Service within 30 days and follow the instructions below.
* If you are unsatisfied with your purchase and the merchandise is unopened we will be happy to return it for you. Original shipping and handling charges cannot be refunded, and you will be responsible for all costs associated with return shipment. No COD returns will be accepted.
* A return must be approved by Customer Service. Once validated, a Return Authorization Number (RA#) is issued. At that time, simply return the item for credit. All returns must display the Return Authorization number on the outside of each box, along with the customer's return address. Returns received at our facility without an authorization will be refused on delivery.
Important Information
* Special order and open product are non-returnable.
* Prior to returning product, contents must be well packaged to assure safe arrival. Product must be unopened, and in re-salable condition. We recommend using the original packaging for shipment.
* Shipments must be received pre-paid at our returns facility. Any COD shipments will not be accepted.
Returns Procedures
* Please follow these simple steps to ensure your fast returns and appropriate new shipment or credit.
Contact Customer Service
* You must contact Customer Service to obtain a Return Authorization Number (RA#). Returns cannot be accepted without this number. You may contact Customer Service via E-mail by clicking contact us from our website.
Information Needed
* Please include the following information in your e-mail.
* Order confirmation number
* Your name
* Your e-mail address
* Your phone number
* Product #
* Product Name
* Reason for return
Pack and Send
* Fill out the return label (provided on the back of your invoice), including your RA#. Returns cannot be accepted without an RA#.
* Enclose merchandise and this completed form in a sturdy package (the original package is preferred).
* Enclose the original packing slip / invoice in the package.
* Affix the return label to the outside of the package and send to the following address:
sansa® Store
Returns Department
4250 Coral Ridge Drive
Coral Springs, FL 33065
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