Take me to Sears
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Sears Catalog Codes, Coupon Codes and Promo Codes
Sears Holdings Corporation, the publicly traded (NASDAQ: SHLD) parent of Kmart and Sears, Roebuck and Co., is the nation's fourth largest broadline retailer with over $50 billion in annual revenues and approximately 3,800 full-line and specialty retail stores in the United States and Canada.
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SearsSears National Customer Relations
3333 Beverly Road
Hoffman Estates, IL 60179
Contact: 1-800-549-4505
Customer Support
Shipping Policy: Sears.com uses four shipping methods: U.S. Postal Service, UPS package delivery, Home Delivery and Special Freight Carrier Delivery Handling. Not all methods are available for all items.
U.S. Postal Service is used to ship gift cards and all orders to APO/FPO* addresses.
* Please note that although our website reflects a ship date based on the APO/FPO zip code, we ask that you allow an additional 4-6 weeks for the military postal service to deliver your package to its final overseas destination.
UPS package delivery is the primary method of shipping for items weighing less than 150 pounds. In addition to standard ground service, we offer a two-day air option and an overnight delivery option. Additional fees are charged for expedited shipping (see shipping rates table below).
Home Delivery will be made on the date selected from the calendar at check out. If you do not receive a delivery date at check out, you will receive a call or email with the delivery date.
Customer Responsibility:
* A responsible adult 18 years or older must be present during delivery
* Put all house pets in a separate area from the delivery path
* If merchandise is to be left on the porch, garage or outside, a responsible neighbor or representative must accompany the Delivery Team and sign for delivery.
* In inclement weather, please make sure there is a clear path from the street to the residence entrance (no ice, snow, debris, etc.)
Freight Carrier Delivery is used for items that are oversized, weigh over 150 pounds. These items are shipped by common carrier and are curb service. A person 18 years or older must be available to meet the delivery and sign for the product(s). Our threshold delivery service is available for business and residential. The driver will place your purchases at the threshold door or in your garage. This service does not include in home delivery or set up. See Sears for more information.
Return Policy:Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original packing slip and sears.com Order Confirmation E-mail Receipt within 90 days of your purchase, 30 days for Home Electronics and Mattresses for a refund or exchange. If you are not satisfied with your purchase after these time periods, please let us know. Your satisfaction is important to Sears.
* A 15% restocking fee applies on Tires, select Home Appliances, Home Electronics, Home Improvement, Household Goods, Lawn & Garden, and Automotive products not returned in the original box, unused, and containing all original product packaging and accessories.
* Special orders cancelled after 24 hours of purchase are subject to a 15% order cancellation fee
For mailable and home delivery items, see our returns options below. Shipping and handling charges are not refundable. For additional questions on sears.com returns or order inquiries, email webcenter@customerservice.sears.com.
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