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Samsonite4300 Bulls Bay Hwy.
Jacksonville, FL 32219
Contact: 1-800-547-BAGS (2247)
Customer Support
Payment Policy: We accept credits cards only through our secure checkout. We accept Master Card, Visa, American Express, and Discover, Diner's Club and JCB. We also allow payment with Samsonite Company Stores Gift Cards. We do not accept money orders, cashier's checks, Billpoint, or gift certificates. For online orders, we only accept credit cards issued within the United States, with a United States billing address. If your credit card is drawn on a foreign bank (with a foreign billing address), then please call 1-800-547-2247 (within the U.S.), or 1-207-832-0814 (outside the U.S.), to place your order.
Only valid credit cards acceptable to Samsonite may be used to place an order, and all refunds will be credited to the same card. By submitting your order for processing, you authorize us to charge the amount shown to your credit card when the product ships. If your card cannot be verified due to it is invalid or not acceptable your order will not be processes.
Shipping Policy:Free UPS Ground Shipping With Purchases of $50 or more.
Enter the coupon code 5550 at checkout to receive the free UPS ground shipping*.
Offer valid through July 31,2008 11:00 pm EST. You must enter the coupon code ‘5550’ at checkout to receive the free UPS ground shipping.
*Free UPS ground shipping and handling applies to US addressees, excluding Alaska and Hawaii. Please note we cannot ship to PO Boxes, APO/FPO addresses, Canada, Puerto Rico, or anywhere outside the United States. Most in-stock orders will arrive within 7 to 10 business days.
Shipping Policies
# Please note that we cannot ship to PO Boxes, APO/FPO addresses,
Canada, Puerto Rico, or anywhere outside the United States.
# We only ship via UPS.
# UPS Shipping Charges are calculated by the total sales price, not by shipping weight.
# Oversized items will incur an additional $20 to $30 fee per item charged for
expedited shipping (UPS 2nd Day and UPS Next Day). Oversized shipping fees will
be added to the total shipping fee on your order at checkout.
# We can only ship UPS Next Day Air or UPS 2-Day Air to Alaska and Hawaii.
We cannot ship UPS Ground to Alaska and Hawaii.
# Please be advised that UPS may require someone to sign for your shipment.
If you have any questions about this policy as it concerns your order,
please contact UPS directly at 1-800-352-8855.
(If you currently live in an apartment building or work in an office building,
UPS requires you to sign for the packages.)
# If you order does not ship we will contact you within three business days by email.
# Once an order has been processed, we are not able to upgrade or change shipping.
If you have any questions about this policy please view the Order Cancellation Policy on the Customer Service page.
# If your order does not ship we will contact you within 3 business days by email.
# Click Here for Samsonite's Processing Date.
# Click Here for Examples of Shipping Delivery Times.
# Click Here for UPS Ground Shipping Table.
# Click Here for 2-Day Air Shipping Table.
# Click Here for Next Day Air Shipping Table.
See Samsonite for more information.
Return Policy:Samsonite Company Stores guarantees total customer satisfaction. If you are not completely satisfied with your online purchase, you may return unused merchandise within 30 days of purchase for a prompt refund. You will be refunded for the merchandise total, plus applicable sales tax paid. Shipping and handling charges are not refundable unless product arrives damaged or the incorrect product was shipped. Please allow 14 business days for us to process your return. Please allow 1 to 2 billing cycles for the credit to show up on your credit card statement.
If you purchased product using a gift card, please allow an additional time of 10-12 business days before you receive the new gift card.
Please return your unused merchandise by following the instructions below.
If you return any part of your order and that order was part of a promotion, any refund may be reduced.
Please note: Merchandise must be returned to the point of purchase. Please do not return store merchandise to our Fulfillment Center in Jacksonville, Florida. Product will be sent back to the sender, which will delay your return. Click here for our store locator.
Return Instructions
1. Please package the item to be returned in its original carton to prevent damage while in transit. Only unused items may be returned.
2. On the packing list enclosed with your shipment, please complete the return information on the reverse side and enclose the completed form with your return shipment. If you no longer have your packing list, please enclose a note with the following information:
# Your name
# Your address
# Your phone number
# Item number and/or description of item being returned
# Reason for the return
3. Address your package by affixing the RETURN LABEL to the carton. The return label can be found on the front of your packing list.
4. Ship your carton insured and prepaid to the address on the Return Label:
SamsoniteCompanyStores.com
Fulfillment Center Returns
4300 Bulls Bay Hwy.
Jacksonville, FL 32219
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