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GbyGUESS.com 1444 South Alameda Street
Los Angeles, CA 90021
U.S.A.
Contact: 1-877-GbyGUESS (42948377)
customerservice@GbyGUESS.com
Payment Policy:Q: What forms of payment are accepted for online purchases, and when am I billed?
A: G by GUESS Online accepts VISA, MASTERCARD, AMERICAN EXPRESS, DISCOVER, PAYPAL, G by GUESS GIFT CARDS, GUESS GIFT CARDS and MARCIANO GIFT CARDS. With credit card orders, we will not bill your card until we ship your order. Please be aware that once we receive credit card authorization, the funds will be reserved up to 30 days depending on the bank (please check the policy of your lending institution). Also, if you are paying with a debit card, please verify with your bank if there are limitations pertaining to daily withdrawals on your card. GUESS reserves the right to request additional identification. If this is needed, we will contact you by e-mail or telephone.
Q: If I don't already have a PayPal account, how can I get one to use on GbyGUESS.com?
A: You can register for a PayPal account by visiting www.paypal.com and clicking on the 'Sign Up' button at the top of the page. After you complete the registration form, PayPal will send you a confirmation email. It will contain instructions to complete the registration process. Once your PayPal account has been created, you can use it to pay for products at GbyGUESS.com.
Shipping Policy:SHIPPING OPTIONS
Q: What shipping options are available?
A: Orders from GbyGUESS.com are shipped via UPS using the following rate scale:
GROUND (5-7 business days)
2ND DAY
NEXT DAY
$5.95
$10.95
$15.95
NOTE: No Saturday or Sunday deliveries. No shipping to P.O. Boxes. A.P.O. and F.P.O. addresses are automatically shipped via USPS Ground.
SHIPPING TIME ESTIMATES
Q: When is my order shipped?
A: Orders placed during regular business hours (Monday through Friday, 8:00 a.m. to 4:00 p.m. EST) are typically processed and shipped within one business day. Please allow for an average of one additional business day for processing. For expedited shipping, orders must be made before 12:00pm Eastern time to guarantee that your order is processed same day. If your shipping information does not match your billing information, there may be a delay in order processing. For consumer protection, all orders are subject for review, including credit card authorization and verification. On occasion, this may cause a slight delay in processing your order. Your patience is greatly appreciated. Business days are limited to M-F 8:00 a.m. to 4:00 p.m. EST, not including holidays. No Saturday or Sunday deliveries. Once an order has processed, delivery time depends on the chosen shipping method. See GbyGUESS.com for more information.
Return Policy:Q: What is GbyGUESS.com's Return Policy?
A: GbyGUESS.com gladly accepts the return or exchange of full-priced merchandise purchased from GbyGUESS.com with the original receipt and tags attached for up to 30 days after purchase. We'll happily accept the return or exchange of unworn, unwashed or defective items. All swimwear, innerwear, pierced jewelry, fragrances and body lotions, however, are final sales. Full-priced merchandise returns are refunded in the method of original payment. The only exception to this are returns made to a store that were purchased online through PayPal or Bill Me Later®. These returns must be refunded via a gift card or store credit. If the item was a gift purchased online, send it back to GbyGUESS.com, along with your online gift receipt, to receive a gift card redeemable online or at any G by GUESS store. Sale merchandise may be exchanged only.
G by GUESS merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased, and is subject to the return policy of the originating retailer.
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