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It was the summer of 1969: Man took his first walk on the moon. Nearly 450,000 people gathered in upstate New York to witness the historic Woodstock concert. And Doris and Don Fisher opened the first Gap store in San Francisco.

Today, Gap Inc. is one of the world's largest specialty retailers, with more than 3,100 stores and fiscal 2007 revenues of $15.8 billion. We operate four of the most recognized apparel brands in the world — Gap, Banana Republic, Old Navy and Piperlime.

Every day, we look for new ways to connect with customers around the world, provide value to our shareholders and make a positive contribution in the communities where we do business.


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Gap

100 Gap Online Drive
Grove City, Ohio 43123-8605

Contact:

1.800.GAPSTYLE (1.800.427.7895)
custserv@gap.com

Payment Policy:

Methods of Payment We are unable to accept checks, cash, or credit vouchers. Gap Online accepts the following credit cards: * Visa * MasterCard * American Express * Discover * Diners Club * JCB * GapCard, Old Navy Card and Banana Republic Card * Gap GiftCards If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.

Shipping Policy:

Standard Delivery Standard orders are processed once credit card authorization and verification have been obtained. Orders shipped via standard delivery typically arrive in four (4) to seven (7) business days (Monday through Friday, not including holidays) for the United States, US Territories and P.O. boxes in Alaska and Hawaii. Please allow up to fourteen (14) business days for shipments to A.P.O. and F.P.O. addresses. Express Shipping Orders placed with Express Shipping Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive within 2 business days, pending credit card authorization and verification. Orders placed with Express Shipping Monday through Friday after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within 3 business days. Express shipping to Rural Routes and remote locations typically arrive within 3 to 4 business days. Express Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses. Perfumes and colognes may not be available for Express Shipping. Next Business Day Delivery Orders placed with Next Business Day Shipping Monday through Friday (excluding holidays) before 1:00 PM ET / 10:00 AM PT will arrive on the next business day, pending credit card authorization and verification. Orders placed on weekdays after 1:00 PM ET / 10:00 AM PT, or on weekends and holidays, will arrive within 2 business days. Next Business Day Shipping is not available for Alaska, Hawaii, U.S. territories, P.O. Boxes, APO or FPO addresses, and certain remote locations. Perfumes and colognes may not be available for Next Business Day Shipping. Shipping Carriers We determine the most efficient shipping carrier for your order. The carriers that may be used are: U.S. Postal Service (USPS), United Parcel Service (UPS) or FedEx. Delivery Time If you're trying to estimate when a package will be delivered, consider the following: * Credit card authorization and address verification must be received prior to processing. * Express orders placed by 12:00 pm ET will ship the next business day. U.S. Territories Gap.com ships to the following U.S. territories: American Samoa, Guam, Marianas Islands, Puerto Rico, and U.S. Virgin Islands. Normal standard shipping costs apply. International Customers We do not ship or bill orders internationally. Multiple Shipping Addresses You can only ship to one address each time you checkout. If you are shopping for people at different addresses, you will need to place each order separately. You can use the Save for Later feature to help you separate the items in your order. Simply move the item(s) you wish to ship to a different address into your save for later area. After completing checkout for your first address, return to your shopping bag and purchase the item(s) for your second address. Repeat as necessary for multiple addresses. Address Validation To ensure that your packages are delivered to the correct address as quickly as possible, we will compare any addresses you enter with the U.S. Postal Service's database of valid addresses. We will identify any typos or errors in the address you entered and ask you to accept the recommended changes or correct the address. If you are sure the address is correct, you have the option to leave it as is, but this may cause delay in shipment. Shipping GiftCards There is no shipping and handling charge for a Gap GiftCard unless you ship via express delivery. For your protection, Gap GiftCards ordered that are $250 or more will automatically be shipped with a signature required. If you order a Gap GiftCard for a lower denomination and would like to require signature, call 1-800-GAP-STYLE. Gap is not responsible for lost or stolen giftcards. See Gap for more information.

Return Policy:

These policies pertain to U.S. purchases only. Unwashed, unworn, or defective merchandise may be returned by mail or to any US location within 90 days of original purchase date. To return by mail, simply box up the item(s) you'd like to return or exchange and follow the mailing instructions below. Gap stores require valid identification when processing all returns and exchanges without an original receipt. Valid identification is also required to receive or redeem a non-transferable merchandise certificate or mail check. Returning or Exchanging Items by Mail To return any Gap Online purchase by mail: 1. Detach the top customer portion of the return form for your records. 2. Circle the item(s) that you are returning or exchanging on the bottom portion of the return form and note the reason why. 3. Indicate if you want us to credit the card used to place the order or send you a refund check. If you'd like an exchange, let us know what you want by filling in the reverse side of the return form. We will pay the costs for shipping the exchange order. 4. Circle the name and address where we should send the check or exchange. If you want it sent to a different address, please complete the box on the reverse side of the return form. 5. Pack and seal your return securely, in the original package if possible, and include the return form. We've provided a return label as part of the return form. Packages must be returned prepaid -- we do not accept C.O.D. deliveries. Send returns to: Gap Online Returns 5930 GAP Online Drive Groveport, Ohio 43195-0002 We will only refund shipping charges if we've sent the wrong item, or if the item sent is defective. Free Returns by Mail: GapMaternity and babyGap home GapMaternity Return Policy Return by mail, it's free! All GapMaternity merchandise can be returned by mail, free of charge, using the pre-paid postage sticker included with your order. At this time, a select assortment of GapMaternity clothing is available at select babyGap stores. The entire line is available online at gap.com, or you can order by calling 1-800-GAP-STYLE. babyGap home Return Policy Return by mail, it's free! All babyGap home merchandise can be returned by mail, free of charge, using the pre-paid postage sticker included with your order. babyGap home is a premium collection of our favorite bedding, blankets, photo albums, mobiles, window valances, nursery storage containers, strollers, car seats, baby carriers, diaper bags, dishware, bibs, burp cloths, teething toys, rattles, bath toys, wash cloths, bath towels, baby skincare products, books, puzzles, wood toys, and stuffed animals from the world's most trusted baby brands, including Quinny, Maclaren, Little Twig, and Crocodile Creek. At this time, a select assortment of babyGap home merchandise is available at select babyGap stores. The line is available online at gap.com, or you can order by calling 1-800-GAP-STYLE. Find a store that carries babyGap home. Returning Items to a Gap Store You can return your order to any Gap, GapKids, babyGap, or GapBody store in the U.S. -- even items that are sold exclusively on Gap Online. Please see store Return Policy sign for details. Use our store locator to find a Gap store near you. Please note: items may not be returned to Gap Outlet stores. Please make sure to bring the original invoice and the credit card used for the original purchase (or gift receipt). Valid identification is required to process all returns and exchanges. All store returns, exchanges, and price adjustments must be made in the country of original purchase. Returns With an Original Sales Receipt Store refunds will be issued in the original form of payment for price paid or a merchandise exchange when returned within 90 days of the purchase date. Merchandise returned more than 90 days after the purchase date will not be eligible for a return. Online refunds will be issued in the original form of payment for price paid or merchandise exchange when returned within 90 days of the invoice date. A mail check may be issued when original form of payment is unavailable for credit. An Options Giftcard will be issued when original form of payment is a Gap, Old Navy, Banana Republic or Options GiftCard. As of May 1, 2007 a mail check will be issued when items over $5 are paid for by check or e-check* A return/exchange or gift receipt does not serve as an original receipt online or in stores. *Gap accepts your check by utilizing an Electronic Funds Transfer (EFT) system. In the event that the EFT or draft is returned unpaid (or, if a paper check is accepted, and the check is returned for any reason), there will be a return fee, as permitted by State or Federal law, of $20 or more (which may include fees, collection costs, and applicable state taxes). This fee may be presented to your bank electronically or submitted via a paper draft. Returns with a Gift Receipt Store refunds over $5 will be issued in the form of an in-store merchandise certificate or merchandise exchange for the price paid. Online refunds will be issued in the form of a gift card or merchandise exchange for the price paid. A gift receipt serves as proof of purchase price only for online and in stores. Returns Without a Receipt Store refunds over $5 will be issued in the form of a merchandise certificate by mail for the current selling price. Gap stores require valid identification when processing all returns and exchanges without an original receipt. Online Refunds - Without the online invoice the customer will adhere to the return policy stated in the store. Store refunds over $5 will be issued in the form of a merchandise certificate by mail for the current selling price. Gap stores require valid identification when processing all returns and exchanges without an original receipt. Credit Card Refunds On returns, we can only credit the credit card used for the original purchase. Please allow 1-2 billing cycles for the refund credit to appear on your statement. Swimwear Returns All swimwear returns must have the original price tags and hygienic liner intact to be eligible for a return. Price Adjustments Stores offer a one-time price adjustment when an original sales receipt is presented within 14 days of date of purchase. Online offers a one-time price adjustment within 14 days from invoice date. To obtain a price adjustment on an online purchase, you MUST call 1-800-GAPSTYLE (1-800-427-7895 or send us an email message at custserv@gap.com within the fourteen day window. Include your order number or customer number in your email message. If you are within the deadline, we'll refund you the difference in your original form of payment. Please note, a gap.com price adjustment may not be made in a Gap store. Price adjustments are not available for merchandise purchased using promotional discounts. Gap.com does not make price adjustments on clearance pricing featured in Gap Stores. Lost or Stolen GiftCards To report a lost or stolen Gap GiftCard, call 1-800-GAP-STYLE. An original sales receipt or gift receipt is required to replace the remaining balance of a lost or stolen Gap Giftcard. Gap Outlet Merchandise Gap Outlet merchandise must be returned to a Gap Outlet Store.


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