FranklinCovey Promotion Codes, Coupon Codes and Promo Codes
FranklinCovey is the global leader in effectiveness training, productivity tools, and assessment services for organizations, teams, and individuals. FranklinCovey helps companies succeed by unleashing the power of their workforce to focus and execute on top business priorities. Clients include 90 percent of the Fortune 100, more than 75 percent of the Fortune 500, thousands of small and midsized businesses, as well as numerous government entities and educational institutions. Organizations and individuals access FranklinCovey products and services through corporate training, licensed client facilitators, one-on-one coaching, public workshops, catalogs, more than 80 retail stores, and franklincovey.com. FranklinCovey has nearly 1,500 associates providing professional services and products in 37 offices serving more than 100 countries.
Payment options when using our Online Store include credit cards and company purchase orders. Below are details on guidelines for using each payment method:
Credit Cards: Payment by credit card is the preferred payment method at FranklinCovey. FranklinCovey accepts Visa, MasterCard, Discover, American Express and Diners Club/Carte Blanche. All credit cards require name as it appears on the card, credit card number and expiration date. Any missing or inaccurate information will delay processing of your order. Please carefully re-check your order payment before final submission.
Purchase Orders: FranklinCovey accepts purchase orders from corporate customers. All payments using this type require the user to provide the purchase order number as it appears on the purchase order. Please also verify that your company name (which matches the name on the purchase order) and ship to attention name appears in the bill to/ship to sections. You may be contacted for more information about this payment method, including a request to fax a hard copy of the purchase order for our records.
Shipping Policy:
The timing for when you receive your order depends on the shipping method chosen during checkout. Below are the general arrival guidelines, although during certain holiday periods, shipping times may take longer:
* Ground Shipping: Orders arrive in 7-10 business days from the time your order is processed
* 2nd Day Shipping: Orders arrive on the 2nd business day by 4:30 p.m. from the time your order is processed
* Overnight Shipping: Orders arrive the next business day by 3:00 p.m. from the time your order is processed
Both overnight and 2nd day shipping methods require orders to be received by 11:00 a.m. (MST) to guarantee express delivery. A signature may be required upon delivery for express delivery shipments.
If you have additional questions about the shipment of your order, please feel free to contact us via online chat by clicking on the Live Chat tab above, or call our service staff at (800) 819-1812. See FranklinCovey for more information.
Return Policy:
To Return Merchandise:
Simply indicate the reason for your return, provide customer information, and list the items that you are returning on the reverse side of the packing slip you will receive. Include this packing slip with your return, wrap the package securely, and send the package to the address listed below or use the pre-addressed return label provided on the front of the packing slip. For your protection, we recommend that you return product using an insured method of shipping. FranklinCovey is not liable for lost packages.
Send returns to:
FranklinCovey
Returns Department
2580 South Decker Lake Blvd.
Salt Lake City, UT 84119-2331
Again, please include the following items in your package:
* The product(s) you are returning including component parts if applicable
* Proof of Purchase (store receipt, invoice or packing list)
* Correspondence concerning you personal information (name, phone number, address, etc. - It is also listed on the back of your packing slip)
* Instructions concerning the action you would like us to take with your returned items (There is also space on the back of the packing slip for this information)
Our 100% satisfaction guarantee provides you with a full refund, credit or exchange when you return your purchase within 30 days. Receipt required. All FranklinCovey products carry an unconditional guarantee against any defect in craftsmanship for one full year. (Other conditions apply to return of handheld organizers and software products.)
Handheld Organizers must be returned within 14 days of purchase for refund. Please refer to the detailed return policy included in your handheld organizer package, or visit our guarantee page for full details.
Software must be returned within 30 days of purchase in original, unopened packaging for refund. FranklinCovey provides a 30-day warranty against software defects.
We will gladly issue a refund, credit or exchange for merchandise that is returned within 30 days of purchase, and/or meets the conditions indicated above. Credit will be issued in the same form as the original payment. For credit cards, please allow two billing cycles for credit to appear on your statement. We will issue a full refund for the price of any item you return that meets these conditions. We can only refund shipping costs if the return is a result of our error.
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