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eFaucets.com was founded following a less than successful trip to a local home improvement store. With brick and mortar stores limited by the size of their stock rooms, shoppers can only choose from a handful of styles and finishes. eFaucets.com decided that offering customers a complete selection of styles from each brand (in every finish) would make the Kitchen & Bath fixture shopping experience a much more pleasurable one. With worldwide internet sales expecting to exceed $3 trillion in the U.S. this coming year, it was clear that shoppers are comfortable receiving their home remodeling products in the mail. Thus, eFaucets.com was born!

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eFaucets

eFaucets.com
P.O. Box 044271
Racine, WI 53404-7005

Contact:

1-800-891-0896
customerservice@efaucets.com

Payment Policy:

eFaucets.com accepts Visa, Mastercard, Discover, American Express, Paypal, and Google Checkout.

Shipping Policy:

eFaucets.com offers a variety of shipping options to make your online shopping experience more pleasurable. We pride ourselves on offering some of the "lowest shipping prices" for online Kitchen & Bath products. You only pay for shipping costs to your front door. No special handling charges or inflated rates. Bottom Line!!! Shipping Time Frames Orders sent via "UPS Ground" average 3 - 7 business days. Orders sent via "UPS 2 Day Air" average 2 business days. Orders sent via "UPS Next Day Air" average 1 business day. Shipping Exceptions Please allow an additional 2 - 3 business days on orders going to Alaska or Hawaii. Occasionaly eFaucets.com reserves the right to ship orders placed UPS Standard ground within 1 business day of the order placement. Shipping Schedule Orders received before 3:00 p.m. (Central Standard Time) Monday through Friday will be shipped the same business day. Orders received after 3:00 p.m. (Central Standard Time) Monday through Thursday will be shipped the following business day. Orders received after 3:00 p.m. (Central Standard Time) on Friday will be shipped on Monday morning. Orders received on Saturday or Sunday will be shipped on Monday morning. During holidays, any orders normally processed will not go out until the next business day. *Holidays: eFaucets.com observes all bank and UPS holidays including (New Year's Eve, New Year's Day, Martin Luther King's Day, President's Day, Good Friday, Memorial Day, Independence Day, Columbus Day, Veteran's Day, Thanksgiving, and Christmas Day) Shipping Backorders Sometimes an IN-STOCK item may actually be OUT OF STOCK (sometimes an item may sell out before we've had a chance to update the web-site) If an item is not available at the time of the order, eFaucets.com will make its best attempt to contact you and inform you of items unavailable for shipping. eFaucets.com fill rate for orders is approximately 97%. We stock most of our inventory, but occasionally some items are unavailable and we must backorder them from other various warehouses across the country or source them directly from the manufacturers. eFaucets.com will make every effort to ship orders complete. If an item is out of stock or unavailable, we will ship it as soon as it becomes available. If the item was with a larger order there will be no freight charge (you only pay freight once). If the item is no longer available we will do our best to notify you immediately. The "availability" status for each product on the eFaucets.com website is only a guideline of stock-on-hand. eFaucets.com does not currently have the ability to display real time product inventory status. eFaucets.com will in no way be responsible for losses by customer due to scheduling of plumbers, contractors, or other professional installation. eFaucets.com does it's best to ship out products in a timely manner, but we reserve the right to backorder or cancel orders at any time for any reason. You will be notified via email if part or all of your order is backordered. Please call a customer service representative at 1-800-891-0896 to check stock and real time availability on all products listed on the efaucets.com website. Multiple Shipments If you have a large order and one item is going to cause a delay or is backordered, we will ship your order in two shipments. You will not pay any extra shipping charges for the second shipment. If you prefer to wait for one shipment of all your products, let us know and we'll be glad to accommodate. Shipping Credits *Time-definite shipments (3 Day Select, 2nd Day Air, and Next Day Air) that do not arrive by the end of the day on the scheduled delivery date (due to carrier delays) may have a partial refund issued to reflect the service that was received. Refunds cannot be issued due to delays from unavailability of the recipient, acts of God, acts of public authority, riots, strikes, labor disputes, civil commotions, disruptions in air or ground transportation networks due to weather phenomena or natural disasters, or in the event that an ordered product is out of stock or has limited availability. If your entire order is not delivered within the time-frame allowed for the shipping method you selected, we will gladly refund the difference in shipping charges between the shipping method you selected and the next level of shipping service. * If you ordered UPS Next Day Air and your order arrives in 2 days, you will be credited back the difference between UPS Next Day Air and UPS 2 Day Air. * If you ordered UPS Next Day Air and your order arrives in 3 days, you will be credited back the difference between UPS Next Day Air and UPS 3 Day Air. * If you ordered UPS Next Day Air and your order arrives in 4 days or more, you will be credited back the full amount of shipping. * If you ordered UPS 2 Day Air and your order arrives in 3 days, you will be credited back the difference between UPS 2 Day Air and UPS 3 Day Air. * If you ordered UPS 2 Day Air and the order arrives in 4 or more days, then you will be credited back the difference between UPS 2 Day Air and UPS Ground Shipping. * If you ordered UPS 3 Day Air and the order arrives in 4 or more days, then you will be credited back the difference between UPS 3 Day Air and UPS Ground Shipping. *Note: "UPS Ground" refers to our Standard Ground Shipping Calculation of $5.99 for the first item and $.99 for each additional item. "Free UPS Ground" or any other Shipping Promotion is not applicable when calculating a shipping credit. If part of your order was received within the time-frame allowed, but the rest of the order was backordered, unavailable, or was sourced from the manufacturer or alternate warehouse, then a shipping credit will not be issued. Please read more about backorders above. You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of processing the credit. Freight/Shipping Damage Policy Obvious Freight Damage If you receive a shipment from an order that you placed with eFaucets.com with obvious freight damage you can refuse it or make a note when you sign for it with the carrier and report any obvious Freight damage to us within 48 hours. We will then order a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. The damaged product must be held at the original shipping address and in its original packaging so the carrier can make an inspection and pickup. if you fail to report Obvious freight damage to the carrier or us within 48 hours, neither neither you or we have any recourse. Concealed Freight Damage If you accept a shipment, its your responsibility to open it immediately and report any concealed freight damage to the delivering carrier and us within 48 hours of receiving the shipment. We will work with the freight carrier & manufacturer to assist in getting a replacement unit shipped out to you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original for whatever credit we can provide. If you fail to report concealed freight damage to the carrier or us within 48 hours, neither neither you or we have any recourse. See eFaucets for more information.

Return Policy:

* Within 30 days of receipt of your shipment, you may return any (non-special order) faucet, sink, or accessory in its original packaging and in original condition for a full cash refund, less shipping charges and a restocking fee. * Within 30 days of receipt of your shipment, you may exchange any (non-special order) faucet, sink, or accessory in its original packaging and in original condition for a replacement product, less shipping charges and a restocking fee (We'll refund the original shipping cost if the return is a result of our error). eFaucets.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must: 1. Have a valid RGA# number. 2. Have ALL original packaging 3. Not have packaging that is written on or defaced in any way. 4. Be sent back to the correct warehouse. It is suggested that you repack product in larger box to avoid damage in shipping