Costume Craze Address:350 West Center Street
Pleasant Grove, UT 84062
Contact Costume Craze: 1-888-922-7293
Customer Support
Payment Policy:We accept Visa, Mastercard, American Express, Discover, and PayPal. If you'd rather mail in your payment, we accept personal checks, cashiers checks, and money orders (must be paid in US Dollars).
Shipping Policy:Q: How quickly will you process my order?
A: As a general rule, we ship in-stock orders within 1-2 business days (Monday through Friday, excluding holidays) of receiving your order. However, if your order is received before 3:00 PM (Mountain Time), you can expect your package to be shipping that very same day!
Q: What else can you tell me about shipping?
A: We ship all orders via USPS or UPS. You will be able to select the shipping options available to you (as well calculate the cost and estimated delivery date) when you use our shopping cart/checkout system. Domestic orders will be shipped via UPS (PO Boxes not accepted). PO Boxes and APO/FPO orders will be shipped via USPS. International orders will be shipped via UPS (for express shipments) or via USPS when shipping via air mail or surface.
Note: Surface for international orders (which go by boat when shipped overseas) is very, very slow and not recommended.
Q: If I pay for overnight shipping (or 2-day shipping), will I really get it the next day (or within two days)?
A: In most cases, yes, you will receive your package on the scheduled delivery date. However, there are some (if few) exceptions to this rule where delivery times are missed. Inclement weather or inability to find your locale are some examples. Additionally, orders for overnight delivery that are processed on Friday (or over the weekend) will be delivered on Monday or Tuesday at the soonest (Wednesday or Thursday for 2-day delivery). In short, we cannot guarantee that your scheduled overnight or 2-day delivery will actually arrive overnight or in two days, but we will do our very best to get your expedited order out as quickly as possible to you.
Note: There isn't an "overnight" option for international orders (including Puerto Rico), orders to Alaska and Hawaii, APO/FPO orders, and a few other destinations; and shipments to these destinations most always take 1 or 2 days longer to arrived than the normal estimated delivery time. See Costume Craze for more information.
Return Policy:Costume Craze tries to be as thorough as possible in its representation of each and every product we offer for sale. Accurate images, detailed descriptions, sizing charts, and the like all help to ensure you get the best costume for you. But sometimes there is a need to return (or exchange) a costume, so we want to make you aware of our policies and the proper procedure for returning merchandise to us. This section should give you all the information you'll need....
Answers to Common Questions about our Return Policy
Q: Can I return my order for any reason?
A: Due to the nature of the products we sell, all sales are considered final. So please select your items carefully! WE DO ACCEPT EXCHANGES ON DEFECTIVE MERCHANDISE, but we must be contacted within 2 days of receipt of your order. Please contact us by telephone (888-922-7293 or 801-796-1053, for callers outside the US & Canada) or email us to receive exchange authorization before sending it back. (Orders returned without prior authorization will not be accepted.) All orders that are authorized for return must include the entire costume with all its parts, plus the original packaging. If the costume, its parts, or the original packaging are not in perfect, unused condition, no credit will be issued.
Note: A select number of items are never returnable (for hygienic reasons). These include dog costumes, wigs, beards, mustaches, make-up, novelty teeth, tights, and socks. Moreover, we are unable to accept returns or exchanges of any kind for orders placed between October 10th and October 30th.
Q: What if I change my mind, or I don't like it once I get it?
A: Again, due to the nature of the products we sell, all sales are considered final. We try very hard to accurately depict each costume we sell, so as to avoid such circumstances. So please select your items carefully, and be sure to read each description thoroughly, so you know exactly what you will be getting before you order ~ thank you!
Q: What if I ordered the wrong size? Can I exchange it for a different size?
A: Yes, you are welcome to exchange the same costume for a different size. All exchanges (with the exception of exchanges on defective items) are subject to a 15% restocking fee, and you will be responsible for all shipping fees (shipping it back to us and shipping the new costume out). Additionally, you must first have an authorization for the exchange, and it must be returned with all its parts, plus the original packaging in order to receive credit. (Any return fee and restocking fee will be deducted from the amount credited for the return/exchange.)
Note: Packages refused by the buyer (for whatever reason)--in other words, not accepted from the designated carrier and hence immediately shipped back to us--are subject to a return fee of $5.00 in addition to the 15% restocking fee.
Q: How do I cancel an order after it is placed?
A: Unfortunately, it is often not possible to cancel an order once it is placed. If an order is in stock, it will be processed immediately. In short, you should consider that an in stock order placed is an order immediately processed and shipped and therefore not possible to cancel.
Q: I still have questions about returns, how can I contact you?
A: Feel free to contact us with any questions by calling toll-free 1-888-922-7293 (801-796-1053, for callers outside the US & Canada), or contact us online by using our contact form.
We strive to have all the best working Costume Craze coupons, coupon codes and Costume Craze promotional codes on Coupon Saver. Unfortunately some of the time we are not perfect and/or Costume Craze may have changed their promotions, discount coupons or promo codes. For this reason it is best to check the functionality of each Costume Craze coupon, promo code or discount coupon code at checkout.
Coupons from Stores Similar to Costume Craze
|
