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Arden BArdenB.com Customer Service
26972 Burbank
Foothill Ranch, California 92610
Contact: 1-877-274-6722
Customer Support
Payment Policy:At Arden B.com we accept Visa, MasterCard, American Express, Discover and Arden B Gift Cards (with pin number only). Your credit card will be charged when your order is shipped. Visa and MasterCard Debit Cards will have pending charges as soon as an order is placed. We cannot accept cash, checks, money orders, traveler's checks, ATM or shared value cards. Arden B. Gift Cards are redeemable at Arden B.com.
In order to make a purchase at Arden B.com your shipping and billing addresses must be located within the USA. In addition, the issuing bank must be based in the USA.
Please be sure to enter your first and last name, billing address and credit card number as they appear on your credit card statement.
Shipping Policy:We offer three shipping options all shipped via UPS: Standard Ground, Two Day and Next Day Shipping.
Orders are shipped Monday through Friday. We do not ship or deliver orders on Saturday or Sunday.
Orders placed Monday through Friday will be processed and shipped within 24-36 business hours. Orders placed on Saturday or Sunday will be shipped on the following business day.
Customers that are placing orders to be shipped to Hawaii or Alaska should select Two Day Shipping. Next Day shipping to Hawaii and Alaska cannot be guaranteed.
Orders can be shipped to APO/FPO addresses. All APO/FPO orders will be shipped via the US Postal Service.
Our fulfillment center is closed for the observance of Major Holidays. Orders placed on major holidays are processed and shipped on the next business day. See Arden B for more information.
Return Policy:Returns are accepted by mail or at any Arden B. store location within 14 days of the order shipment date. Unworn / unused merchandise with tickets attached and intact will be accepted for a full refund when accompanied by the original sales receipt. Refunds will be issued in the original form of payment minus shipping charges. Original shipping fees are non-refundable.
Items purchased in our Arden B. store locations cannot be returned by mail. Please return all in-store purchases to one of our Arden B. store locations. To locate an Arden B. store you can use our store locator online or call us toll free at 1-877-2SHOPAB (877-274-6722), Monday through Friday, 8:00 am — 5:00 pm PST, excluding holidays.
Please Note: All Jewelry and Clearance purchases are Final Sale and may not be returned or exchanged online or in store.
For damaged item, please include a receipt of the shipping charges with your return so that you may be refunded.
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