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Adobe Promotional Codes, Coupon Codes and Promo Codes
Adobe revolutionizes how the world engages with ideas and information. For 25 years, the company’s award-winning software and technologies have redefined business, entertainment, and personal communications by setting new standards for producing and delivering content that engages people virtually anywhere at anytime. From rich images in print, video, and film to dynamic digital content for a variety of media, the impact of Adobe solutions is evident across industries and felt by anyone who creates, views, and interacts with information. With a reputation for excellence and a portfolio of many of the most respected and recognizable software brands, Adobe is one of the world’s largest and most diversified software companies.
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Adobe345 Park Avenue
San Jose, CA 95110-2704
Contact: 800-833-6687
Customer Support
Return Policy:Adobe return policy
What's Covered
* Return a product purchased directly from Adobe
* Return an Adobe product purchased from a retail store
This document provides information on how to return an Adobe product purchased in the U.S. and Canada. For information on how to return a product purchased in Europe, the Middle East, or Africa, go here.
Adobe's return policy and process varies depending on whether you purchased the product directly from Adobe or through a retail store.
Adobe doesn't accept returns for the following types of products:
* Products obtained through a volume license or an employee purchase program.
* Not-for-resale (NFR), pirated, OEM bundled, tryout, or free-of-charge products or versions.
* Online Service Subscriptions.
* Products purchased from an online auction site, or from an individual.
* Products, or versions of products, that Adobe no longer distributes or supports.
Return a product purchased directly from Adobe
Adobe will exchange or refund the purchase of a product or support contract that you purchased directly from Adobe if you contact Adobe to request the return within 30 days of receiving the product.
Note: All products returned to Adobe's warehouse, with or without a valid RMA number, are destroyed and cannot be returned to the customer. Failure to contact Adobe Customer Service prior to returning your product to our warehouse will result in the destruction of your product without refund or exchange.
Return a product for a refund
To return a product purchased directly from Adobe:
1. Contact Adobe Customer Service with the following information:
* The order number
* Your name
* The product you're returning
* The serial number, if applicable
* The reason for the return
* The purchase price before tax
To initiate a return of a product purchased on the Adobe Store, see Adobe Store returns and cancellations.
2. Do one of the following:
* If the purchase price of the product before tax is less than US$800 don't return the product to Adobe. Instead, print and complete a Letter of Software Destruction (LOD Return), or the LOD Exchange form, and return it to the address or fax number listed on the letter. (Be sure to tell Customer Service if you prefer to receive a copy of the letter by mail or e-mail.)
* If the purchase price of the product before tax is greater than US$800, Customer Service will provide you with a Return Merchandise Authorization (RMA) number so that you may return the product to Adobe.
Note: You have 30 days from the date that Adobe issues the RMA to return the product to the Adobe warehouse. RMAs remaining in Adobe's system past the 30-day limit are cancelled.
To ensure the timely processing of your return, please do the following steps:
* Make sure that your RMA number, name, and address appear on the returned package
* Ship the package using a carrier that has a reliable tracking system. (Adobe is not responsible for products lost during shipment)
* Send the product and all packaging and enclosed materials to the following address:
Adobe Systems Inc
c/o JVC Disc America Co
Attn: RMA # xxxxxxx
2750 Barrett Lakes Blvd
Bldg #2
Kennesaw, GA 30144-4915
Return an Adobe product purchased from a retail store
To return an Adobe product or support contract that you purchased from a retail store, you must first try to return the product to the store.
If the retail store won't accept the return, Adobe will refund the purchase of the product under the following circumstances:
* You contact Adobe to request the return within 30 days of the purchase
* You purchased the product from a store in North America
* The store refused to accept the return
Note: Adobe doesn't refund shipping charges for products purchased from a retail store.
Return a product for a refund
To return a product purchased from a retail store, please do the following steps:
1. Contact Adobe Customer Service with the following information:
* The order number
* Your name
* The product being returned
* The serial number, if applicable
* The reason for the return
* The name and location of the retail store
* The reason the store provided for refusing to accept the return
* A copy of the store receipt showing proof of purchase
2. The Customer Service representative will request that you do one of the following:
* If the purchase price of the product before tax is less than US$800 don't return the product to Adobe. Instead, print and complete a Letter of Software Destruction, and return it to the address or fax number listed on the letter. (Be sure to tell Customer Service if you prefer to receive a copy of the letter by mail or e-mail.)
* If the purchase price of the product before tax is greater than US$800, Customer Service will provide you with a Return Merchandise Authorization (RMA) number so that you may return the product to Adobe.
Note: You have 30 days from the date that Adobe issues the RMA to return the product to the Adobe warehouse. RMAs remaining in Adobe's system past the 30-day limit are cancelled.
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